Exchange and Return Policy
All sales are final. There is a strict no return or exchange policy, so we ask that you please carefully review all order and measurement details prior to confirming your order. However, if there needs to be any adjustments made to the product(s), I am more than happy to fix/adjust. Please keep in mind that fees may apply.
Please refer to the Sequin Fabric Satin Lined Bonnet Collection description box for more info on our Sequin Fabric policy.
Customers are able to request custom orders however, I do not do custom orders without at least a 50% payment upfront. Please keep in mind that I am not promising that I can fufill all custom orders, therefore a request will need to be submitted to my email in the contact section and we can work together from there. If fabric needs to be ordered, the buyer may have to pay for partial shipping costs. The window for custom orders can take anywhere from 5-7 business days ONCE payment is RECEIVED. There will be a $5-$10 custom order fee.
We offer a flat rate shipping of $5.50 via USPS or UPS. This shipping may take anywhere from 1-6 days to ship.
Please allow 1-4 days for order processing once your order has been confirmed. After this time period, your order will ship out and will take about 2-7 business days to deliver. Please be aware that you may experience delivery delays due to COVID-19. Check with your local post office/UPS for more information.
If your package was returned back to The Morenita Collection due to an address error or mistake, the buyer is responsible for paying 100% of the new shipping costs.
Pick Up Policy
The Morenita Collection offers free pickup in the city of Philadelphia. If you select the pickup option at checkout, you will receive an email when your order is ready for pickup. Send a text message to 802 - 988 - 0023 when you are on your way and when you are 2-5 minutes away from the studio. Bring your confirmation email when you come to collect your order.
PLEASE COME TO PICK UP YOUR ORDER WITH A FACE MASK ON.
In response to COVID safety regulations, all orders placed for pickup will be left inside of a box/bin outside of the studio door. I will wait at the door to ensure that you received your order. If you would like to participate in the bag promotion, please notify me BEFORE you arrive, and show your bag to me at the door in order to receive your 10% off coupon. This coupon will be sent to you via text and/or email.
NO ONE IS PERMITTED TO ENTER THE MORENITA COLLECTION STUDIO AT THIS TIME.
Pickup times will be posted daily on The Morenita Instagram page. Please check daily for updates on pickup times, or send a text to 802 - 988 - 0023 for pickup hours.
If your order is not picked up within 2 business days from the set date/time for pickup, you will be refunded and your order will be restocked.
DO NOT COME TO PICK UP YOUR ORDER WITHOUT CONFIRMING DATE/TIME WITH ME FIRST.
There has been a price raise effective 1/17/21.
All satin lined bonnets are gently infused with lavender essential oil. If this may be an issue for you, please contact me via email / text / social media about your order.
The Morenita Collection bag promotion: In order to promote sustainability and encourage a healthier environment on the planet, The Morenita Collection is offering a 10% off coupon EACH time you reuse your Morenita Collection pickup bag! Simply bring your bag to your next pickup order and you will be provided a 10% off discount to use on your next purchase!
Each headwrap order comes with a tutorial booklet. The Morenita Collection only issues one tutorial booklet per customer. If you would like an additional booklet after your first headwrap purchase, please include that in the order notes.
All satin lined bonnets are made with elastic bands. The elastic may feel tight during the first couple of wears, but it will loosen overtime as long as it is used frequently.
All products in the sale section are sold in an "as in" condition. Some products may have minor blemishes from warehouse vendors.